Terms of Service

• Workspaces are created by invitation. You are responsible for the people you give access to and for keeping passwords safe.
• You must give us accurate business details and keep them up to date.

New workspaces include a free trial of 30 days with no card required. We remind you before the trial ends. If you do not choose a paid plan, the workspace is paused at the end of the trial.

• Paid plans are billed monthly in advance through Razorpay, at the price shown when you subscribe or agreed with you in writing.
• If a payment fails we tell you and allow 7 days to fix it; after that the workspace is paused until payment is made.
• You can cancel at any time; the plan runs until the end of the period already paid. Payments already made are not refunded unless the law requires it.
• Prices exclude taxes such as GST, which are added where they apply.

• To use the WhatsApp assistant you connect your own WhatsApp Business number through Meta and accept Meta's WhatsApp Business terms and policies.
• Meta charges for some message types (for example template messages sent outside the 24-hour customer service window) directly to the payment method you add in your Meta account. These charges are separate from your Resourcio plan.
• Plans may include a monthly allowance of AI-written replies; when it runs out, conversations are handed to your team until the next month or an upgrade.

You own the data you and your customers put into your workspace. You give us permission to process it only to provide and secure the service, as described in our Privacy Policy. You are responsible for having the right to collect and use your customers' data and for following the laws that apply to your messages.

You must not use our products to:

• send spam or messages people did not agree to receive where consent is required;
• break any law or the policies of WhatsApp, Meta or other connected services;
• upload malware, try to access other clients' data, or disrupt the service.

We work to keep the products available and secure and to fix problems quickly, but we do not guarantee uninterrupted service. We may update or improve features; we will tell you in advance about changes that reduce what your plan includes.

Resourcio keeps all rights in its software, designs and products. You receive the right to use them for your business while your plan is active.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost bookings, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

We may suspend a workspace that breaks these Terms or puts the service or other users at risk, after notice where possible. When an account ends, your data stays available for export for 30 days and is then deleted.

These Terms are governed by the laws of India. Courts in West Bengal have jurisdiction over any dispute.

Resourcio Private Limited, Satgachia, Purba Bardhaman 713422, West Bengal, India. Email: contact@resourcio.in.