1. Who we are
Resourcio Private Limited builds websites, software and hosted business tools for small and growing businesses. Registered address: Satgachia, Purba Bardhaman 713422, West Bengal, India. Email: contact@resourcio.in.
For data we collect for our own purposes (our website, our sales outreach, our client accounts) we decide how it is used. For data our clients put into their workspace about their own customers (for example enquiries, bookings and WhatsApp conversations), we process it on our client's behalf and only to provide the service to them.
2. Data we collect
- Website visits: pages viewed, device and browser type and approximate location, through Google Analytics cookies (see section 7).
- When you contact us or book a call: your name, email address, phone number, business name and your message.
- Business contact data for outreach: the name, business email address, phone number and website of businesses that list these publicly (for example on their own website or a public business listing), together with public information about the business such as its services and opening hours.
- Client accounts: the name, email address, password (stored only as a secure hash) and settings of people who use a client workspace, plus records of trials, plans and payments.
- Data in client workspaces: enquiries, bookings and messages that our client's customers send to the client through the workspace, the client's website forms or WhatsApp.
- WhatsApp: when a client connects their WhatsApp Business number, messages sent to and from that number, the sender's phone number and profile name, and the access granted by Meta to send and receive messages on the client's behalf.
- Payments: our payment provider Razorpay collects card and bank details directly. We receive only the payment status, amount, date and a reference; we never see or store full card numbers.
3. How we use it
- To answer your enquiries, prepare demos and provide the services you ask for.
- To run client workspaces: show enquiries and bookings, send replies and reminders the client sets up, and keep the service secure.
- To contact businesses with a relevant offer by email, based on our legitimate interest in business-to-business communication. Every such email says who we are and where we found the address, and lets the recipient stop all further emails with one reply.
- To bill clients and keep the accounting records the law requires.
- To understand how our website and products are used and to improve them.
- To protect our systems and users, prevent abuse and meet legal obligations.
4. AI features
Some features use AI models to draft text, for example a suggested first reply to a booking enquiry or an answer from a WhatsApp assistant based on the client's own business information. We send these providers only the text needed for the task, they process it under contracts that do not allow them to use it to train their models, and a person at the client's business can always see and take over the conversation.
6. How we protect it
- Each client workspace runs separately with its own database, so one client cannot see another client's data.
- Passwords are stored only as secure hashes; access tokens such as a client's WhatsApp connection are stored encrypted and are never shown in the product.
- Data is sent over encrypted connections (HTTPS), and access by our team is limited, logged and reviewed.
8. How long we keep it
- Enquiries and outreach records: as long as needed for the conversation, then up to 24 months.
- If you ask us to stop contacting you, we keep your email address on a do-not-contact list so we never email you again.
- Client workspace data: for as long as the client's account is active. After a client cancels, the data stays available for export for 30 days and is then deleted.
- Billing records: as long as Indian tax and accounting law requires.
9. Your rights
You can ask to see the personal data we hold about you, correct it, delete it, or stop us using it for outreach, under India's Digital Personal Data Protection Act, 2023 and, where it applies, the EU and UK GDPR. Write to contact@resourcio.in; we answer within 30 days. If your data is in a client's workspace, we will pass your request to that client and help them answer it.
Grievance Officer: Soumyajit Mondal, Resourcio Private Limited, Satgachia, Purba Bardhaman 713422, West Bengal, India. Email: contact@resourcio.in.
10. International transfers
Our main servers are in India. Some service providers (for example email, analytics and AI providers) may process data in other countries; we use providers that protect data with appropriate safeguards.
11. Children
Our services are for businesses and are not directed at children under 18.
12. Changes to this policy
We may update this policy. The effective date at the top shows the latest version, and we tell clients about important changes by email or in their workspace.